Responsibilities: •Monitor and maintain operational systems and equipment •Troubleshoot and resolve technical issues •Assist in the installation and configuration of hardware and software •Perform routine maintenance tasks and system upgrades •Document operational processes and procedures Requirements: •High school diploma or equivalent •Strong problem-solving skills •Ability to work effectively in a team environment •Basic understanding of computer hardware and software •Good communication and organizational skills Preferred Skills: •Previous experience in a technical support role •Familiarity with networking concepts •Knowledge of basic troubleshooting techniques •Ability to adapt to new technologies and tools •Certification in relevant areas such as CompTIA A+ or Network+',